A Visit to an iStore

Few months back, the plastic covering over the AC charger that came with Revanth's MacBook melted (I believe the reason was overheating) and the wires inside went FUBAR. I felt sad (for him) every time I watched him set up a fragile arrangement by tweaking those tiny wires till the green light came on, only to be accidently disturbed by some random guy passing by, lost in his own thoughts. The incident made me lower my respect for Apple (Not that it was high before), because Apple, with such innovations, failed to see such a simple point!

A few weeks ago, Apple announced the opening of its largest iStore in USA, in New York City. I then checked if there was an iStore close to my place. And of course, I found one in Northpark Center Mall in Downtown Dallas, the largest and poshest mall I have been to till date.

So Revanth asked me to get a new charger for him ($85!). When I went online to place an order, I could not help but notice that not even a single comment/review under the product description was positive. The product itself was rated 1.5/5 stars. I thought Revanth's case was an extreme one, probably one in a ten thousand. However, the probability now seemed to be even more and guess what? Most of the customers complained about the meltdown.

Well this was my chance. A 30 minute drive and viola!

The tiny store stood out among all the shops in the mall, just like its products - simple, white, clean, angelic. There was so much of white in the store that it really made me sick. There were more sales executives than customers (Mind you, this is Downtown Dallas and is packed with high class customers). OK! So Apple is always prepared, nice. There were two arrays of tables with the latest products on display, including the MacBook Air and iPhone (Which by the way is out of stock) of course. WHITE and BORING! I went to a guy and asked for the charger, because I wanted to get to get out of that place ASAP (I guess I will be going to hell, I cannot take all the white in heaven, lol). He called up some other guy and asked me to wait for a couple of minutes. Now what was I supposed to do for those couple of minutes? Why not check out the iPhone? I touched the screen to open the browser and oops! My fingerprints were on the screen, and I noticed all those smudges made by customers before me. It really spoiled the look of the screen. I then remembered an argument Kirthi and I had about the iPhone's screen (I believe this was before the meltdown incident). Kirthi kept telling me that Mr. Jobs would have obviously considered the smudges issue and must have developed some way to counter it. And in fact he did, I saw some sales representatives occasionally cleaning the screens using some cloth.

And I think I pissed off one of the guys because the first and only thing I did on the iPhone and MacBook Air was browse through http://www.microsoft.com/ while he was looking. ROFL!

All in all, it was a very enjoyable trip to the mall. I ate an original SUBWAY sandwich (The details of which shall be posted later!), listened to a live musical performance, by an orchestra, of the latest Indiana Jones movie and had a good long walk in the mall, not the mention the visit to iStore!